Home / FAQs
Frequently asked questions
Straight answers, no forms required. Anything not covered here: 01923 713 050, option 1.
What areas of the UK do you cover?
We cover mainland Britain, coast to coast, from four depots across Leeds, Luton (two sites) and Taunton, with a trusted partner extending coverage across Scotland. We don't currently deliver in Northern Ireland. Tell us your collection and delivery points and we'll confirm, and if it's a lane we don't already run, we'll often still take it on.
What temperatures do you transport at?
Typically −15°C for frozen and 0°C to +5°C for chilled, and we'll run to your product's specific requirement.
Do you carry frozen and chilled in the same vehicle?
Yes. Our vehicles are multi-temperature and dual-zone capable, so chilled and frozen can travel on the same vehicle without compromising either.
How do you prove the cold chain was maintained on my delivery?
Temperature is recorded continuously against your consignment, and we keep the record for five years. Ask us for the trace on any delivery. Tell us the job and what you need it for, and we will send it.
Are you accredited?
Yes: BRC Grade AA at all sites and a founder member of the DVSA Earned Recognition scheme. Certificates are available on our Accreditations page.
Do you offer next-day and same-day delivery?
Yes. Book before our 15:00 cut-off and delivery can be next-day across the UK, with northern Scotland sometimes taking an extra day. Same-day is available on request.
Do you offer storage as well as transport?
Yes. We hold frozen, chilled and ambient stock across our depots and offer pick and pack, so we can store and handle your products as well as move them.
Can I track my consignment and get proof of delivery?
Yes, we track every consignment through its journey and keep you updated on progress and ETAs, with electronic proof of delivery provided on completion.
What sectors do you work with?
We work across the food supply chain: food manufacturers, foodservice and wholesale, retail and grocery, and charity and food redistribution.
How do I get a quote?
Tell us what you need (collection and delivery areas, temperature, volumes and frequency) using our quote form or by calling 01923 713 050, option 1. A member of our sales team comes back to you quickly with a tailored quote. We don't publish standard rates online because every job is priced to your specific requirement.
What are your terms and liability cover?
We operate under RHA Conditions of Carriage, which cover loss or damage at £1.30 per kilogram. If your goods need more than that, tell us when you book and we can talk it through.
Is there a minimum consignment size?
No. A single case is a real job here. Plenty of our biggest customer relationships started with one sample box on a van.
Do you deliver at weekends or on bank holidays?
Yes, by arrangement: tell the team when you book and we will set it up.
How long do you keep temperature records and proof of delivery?
Five years. If a query surfaces long after the delivery, the evidence is still there.
Can you handle returns?
Yes. We run returns and reverse logistics, bringing rejected, surplus or recalled stock back through the same temperature-controlled network that delivered it.
Do you carry hanging meat?
No, our trailers aren't fitted with hooks. Boxed and palletised meat travels with us every day.
Can you integrate with our systems?
Yes, we're open to any integration that makes the work smoother, from EDI order feeds to sharing ePOD and temperature data into your own systems. Tell us what you run and we'll connect to it.
Chilled. Frozen. Delivered.
Tell us what you need to move and we'll come back with a clear, no-obligation quote.