Cost & Insurance Price excludes VAT and Fuel Surcharge Maximum liability accepted for goods in transit is £1.30 per kilo, please arrange your own insurance if you require additional cover (full T&Cs) Site Restrictions The default time windows are 8am - 5pm for collections and deliveries and bookings must be confirmed by 3pm the day before collection at the latest (or Friday for a Monday collection) We can wait on site for a maximum of 15 minutes, please provide suitable contact information so we can reduce this time as much as possible Item Restrictions Maximum pallet height is 1.4m, unless otherwise agreed, and maximum box size is 50cm3 with a max weight of 20kg per box We cannot accept loose bags as they will travel in a consolidated service, all product must be sealed in a box Correct weight must be given at the point of booking, incorrect weights will incur additional charges All product must be labelled (these will be emailed with the booking confirmation) Chilled items are transported at 0°C-5°C (with a 3°C tolerance) Frozen items are transported at -15°C (with a 3°C tolerance) Did You Know Once booked, you'll receive a confirmation email with a link you can use to track the collection/delivery on the day You can request access to an Online Portal where you can tracks live ETA's, and view all historic PODs