Booking FAQs

Cost & Insurance

  • Price excludes VAT and Fuel Surcharge

    Maximum liability accepted for goods in transit is £1.30 per kilo, please arrange your own insurance if you require additional cover (full T&Cs)   

Site Restrictions

  • The default time windows are 8am - 5pm for collections and deliveries and bookings must be confirmed by 3pm the day before collection at the latest (or Friday for a Monday collection)
  • We can wait on site for a maximum of 15 minutes, please provide suitable contact information so we can reduce this time as much as possible

Item Restrictions                    

  • Maximum pallet height is 1.4m, unless otherwise agreed, and maximum box size is 50cm3 with a max weight of 20kg per box
  • We cannot accept loose bags as they will travel in a consolidated service, all product must be sealed in a box
  • Correct weight must be given at the point of booking, incorrect weights will incur additional charges
  • All product must be labelled (these will be emailed with the booking confirmation)
  • Chilled items are transported at 0°C-5°C (with a 3°C tolerance)
  • Frozen items are transported at -15°C (with a 3°C tolerance)

Did You Know                   

  • Once booked, you'll receive a confirmation email with a link you can use to track the collection/delivery on the day
  • You can request access to an Online Portal where you can tracks live ETA's, and view all historic PODs